Skin Concepts Spa &Wellness

Venetia is literally the best RMT I’ve ever had. She’s the perfect mix of a skilled and knowledgable RMT that makes your sessions incredibly relaxing and satisfying! Cannot recommend her enough!!

I just went there for the first time for a facial. The atmosphere was relaxing and the staff friendly. Sabrina was awesome, willing to answer any questions. It was a wonderful experience! Highly recommend!

I booked one of their special facials that were on promotion a few months back. Since then, I’ve reflected on my experience. I haven’t been to a spa or gotten a facial in a long time but I do know what I like and dislike. 1. Front desk - the receptionist wasn’t very chatty or accommodating. I was trying one of their products and the receptionist just told me she can’t return the products if I don’t like it when I asked or got the wrong color but there was no effort in helping me or going above and beyond. 2. Esthetician - the esthetician was friendly was smiling the whole time. She didn’t tell me what to remove during putting the robe on or what I can expect during the facial, but she did walk me to the room asked me if I liked tea, but then rushed me to go get products rather than taking my time. 3. Facial - The service felt rushed and there was no real pressure applied. I felt the products used were nice, but the aesthetician told me that she was overbooked and did the same facial all day. I do believe that they should alternate the estheticians for the same service otherwise repeating it can be difficult as it’s over working them. I liked eminence products as they smelled so unique and wonderful and I did notice my skin looked brighter and my pores were less visible due to the stone crop product. I don’t think overall it was worthy of coming back as I do expect a little more from my experience in a facial. 4. Parking + Amenities Lots of parking and amenities as it’s in a plaza 5. Lastly, I was talking a lot with my esthetician through the facial and the receptionist said to my esthetician “wow you talked the whole time that’s a lot of talking” and I heard her. I just thought this was weird. I wasn’t told or asked to relax or talk but I was wanting to know about the products being used in the facial and this just lead into more conversation. It was hard to relax as I mentioned the facial wasn’t a relaxing facial. I thought it was pretty odd thing to say out loud while I was still there. 6. Overall, I give it three stars. Would I come back? I don’t know if I would. I think they need to work on how to welcome guests and have some etiquettes and standards because I didn’t get the experience I’d hoped for. If you want your time and money to be going to a well worth spa, a day off from your busy life to escape and get a nice relaxation environment I don’t think this is it. There are others out there that are better. I do want to thank my esthetician however for my experience.

Well spent 320$ for what felt like a fancy lotion application appointment. No pressure was applied even after requesting for firm pressure. The other unfortunate part was, I thought I was getting the massage done by a RMT, but turned out it was a regular massage and now I can't claim it under benefits. The checkin process could have caught this issues, but we were just walked into the room without any consultation.

Update: I’m so glad they offered to have me back because that was one of the best massages I’ve had. I’m 4 months pregnant and have been feeling uncomfortable - Simone made me so comfortable, was so gentle, and I left feeling so much better. I’ll definitely be returning 😊 (Original review) I initially didn’t have the best experience my first time at Skin Concepts. I left a review that reflected that for feedback. The owner promptly reached out to me with questions and apologized that my experience was anything but great. They asked if I was willing to give it another shot and booked me for a massage. I was already impressed with their customer service and how much they cared.